Searching for a Holiday Property.
How do I search for a property?
Use the search box facility by typing your preferred destination, Country, Resort or Property reference number if known.
In the menu drop down you can also chose the amenities you require (Number of Bedrooms, Bathrooms, Pool, Beach, etc) this facility will provide you with up to date information based on your criteria inputted.
Do you do long term lets?
We provide advertising space for holiday lets by the owner / property manager and it is at their sole discretion the durations they wish to let their properties. Be it a short term holiday, mid-term holidays, seasonal or long term rental agreements. Contact the owner, it may be beneficial to both parties.
How do I compile a potential short list whilst browsing?
You can save all your potential favorite properties you wish to refer back to, form a shortlist, show your friends and family or save whilst you get your flights arranged. So you can come back to at any time by using the â€œsave to favoritesâ€ on the search results or property details pages. You must be registered and logged in as a member or advertiser to activate the favorites.
Do I book my Flights first?
A regular question is â€œdo I book my flights firstâ€? No, use this web site; browse the properties and your desired destination. Register, contact the owner / property manager establish availability for your required dates and price agreed with the owner. Check flight availability and price. Once you are satisfied book and secure your duration. To coincide with booking your flight departure times. Check your flight times to suit you check out times or book a late departure at the time of booking. This saves disappointments later on from unforeseen late flight incidentals.
Are prices quoted for the whole property or per person?
Most owners / property managers quote prices direct to the holiday guests (Booker) for the whole of the property, however, some will quote per persons over and above a certain number. There is NO BOOKING FEES OR ADMINISTRATION FEES charged through this website. The price you see or are quoted direct from the owner is the price you pay. All prices should be clearly stated on the property details page. If the property is a catered accommodation, prices are usually shown per person per night. If we suspect or discover any property is charging additional booking fees or administrative reservation charges to the traveller through a 3rd party or acting as an agent. Then this is construed as not part of our mission statement and conceptual strategy to provide a platform for the independent traveller to contact the Owner â€“ Property manager Direct free of agents and fees. Therefore thus providing Holiday Home Owners Direct administration the adjudication rights to consider removal of any advert deemed as such.
How do I know information published in an advert is accurate and up to date?
It is the responsibility of each individual property owner / property manager to ensure that the information provided is accurate and up to date along with their availability calendar.
To check the accuracy, contact the owner, include your questions within the enquiry form, read the reviews. Itâ€™s in the owners / property managers benefit to keep abreast and update the information and bookings. Whilst providing the terms and conditions of the booking with a property rental agreement. They are advertising to take bookings and retain the pricing model accurate.
Do I need insurance?
Yes, travel insurance is a must for all travellers. It can be a life changing decision and donâ€™t take the RISK for the sake of not taking out. Choose a suitable policy that covers unforeseen cancellations, hospital, health coverage and repatriations.
Am I insured when I book?
No, Holiday Home Owners Direct provides the owners with online advertising space and the owners are independent holiday accommodation providers.
For your travel, door to door, flight and holiday you should take out a travel insurance policy that covers all your potential RISKs. These are readily available online, on the high-street Retail / Supermarket, Bank or Post Office outlets. Check the policy small print for your indemnities. Always notify your provider of any Health changes since the policy was taken out.
How do I book?
Once you have decided on your desired property, check the properties availability calendar to ensure your dates are available. If they are contact the owner / property managerby using the enquiry - e-mail form. Provide all the required details, dates, number of guests, any special requirements (Cot, high chair, starter pack, late check-out etc.) your phone number with your message and once the form has been sent, they will contact you.
Who is my contract with?
Your contract is directly with the owner / property manager of the property.
I have received no response to my enquiry, what should I do?
Allow time for owners / property managers to respond to your booking, sometimes they can be temporary unavailable. After two or three days, if you still don't get a response try telephoning. If you still cannot make contact, we would advise you look for another property.
Am I committed, once I request a booking?
No, there is no obligation until you pay the deposit.
How do I extend, change or revise my booking?
Contact the owner / property manager or agent by the reply private email address or by the enquiry form.
I have changed my email address since I booked what should I do?
You must inform the owner / property manager or agent of your new email address.
I need to cancel my booking?
You may lose your deposit; dependent on the timing period prior to your departure, therefore you may only get a percentage of the money back. Or if itâ€™s short notice you may forfeit the full deposit. Check the cancellation terms and inform the owner / property manager as soon as you can. It is essential to have travel insurance which covers you for unforeseen cancellation - please check your travel insurance policy.
How do I pay?
Prior to making any payments, we advise all holidaymakers to make satisfactory checks regarding an owner / property managers identity. To advertise with us they have to provide personal and property ownership proof. However build up a conversation, trust, ask questions, and make a call, talk. A professional owner / property manager will be happy to answer any concerns you may have. Bank Transfer - If paying by online or CHAPS bank transfer, the owner / property manager should provide you with their bank details including address, bank account number, sort code and any other banking codes such as IBAN.
Credit/Debit Card - You may also be asked to pay by credit or debit card. If it is an online transaction you may be asked to use the owner / property preferred payment provider, such as Paypal. If asked to pay by telephone the owner / property manager may require you to provide your credit or debit card details which they will then enter into a payment terminal. They may also ask you to provide the address where the card is registered, if this is different from your home address.
Cheques - When paying by cheque, please allow additional time for postage and clearing.
If prices are quoted in a different currency, find the equivalent price using a on the day currency converter and then check, clarify and agree with the owner / property manager or agent before payment.
Do I have to pay a deposit on my holiday rental?
Most properties require a deposit at time of booking which is usually a percentage of the total cost or a set booking amount per property. The balance will be payable as per your rental agreement. Ensure the owner or agent provides you with written confirmation and receipts of any payments made. This should confirm your payment, the balance left to pay and the date the balance is required. Keep a copy of this for your records. You should also be supplied with a rental agreement, setting out terms and conditions, and a cancellation policy.
Do I have to pay a security deposit?
Some owners / property managers will require a security deposit. This is refundable at the end of your holiday if the property is left in an acceptable condition. Read your agreement carefully as any breakages or damage may be deducted from your deposit.
Do I make my own travel arrangements?
Yes independent flight booking is your responsibility. Each advert or correspondence with the owner / property manager you can establish the nearest destination airport, distances and transfer times.
How do I find the property?
Most owners / property managers will supply you with the address, locations, coordinates, map and directions. Whilst each advert is pinned on Google maps.
How do I get the keys?
Each individual property owner / property manager has their own procedure, once you have made your booking and usually final balance, you will be told how, when and where you will receive your key.
How do I check-out?
The Owner / property manager should leave you detailed instructions of the check-out procedure, what time to vacate and where to leave the keys etc. If you do not find this information then contact them by phone straight away. To avoid any problems with the return of your security deposit, always try to leave the property in the same condition as you found it.
If you have any problems such as a piece of equipment breaking down etc, inform the owner / property manager and sort it out immediately - do not wait until you get home. Most are on hand or are able to resolve with local contacts.
We recommend that you copy all correspondence and print the property details to take with you on your holiday as a precautionary measure. If something is seriously wrong and you wish to make a formal complaint, you should contact the owner/agent in writing. Please allow a reasonable amount of time for them to respond.